FAQ

Some tests require a doctor’s referral, while others can be done without one. If you’re unsure, it’s best to consult with your doctor or our clinic staff.

Some tests require fasting or other special instructions. We will provide you with detailed instructions when you schedule your appointment.

The cost of lab tests varies depending on the specific tests you need. We can provide you with a cost estimate after discussing your needs with you. We also work with many insurance providers and can help you understand your coverage.

Yes, we adhere to strict confidentiality guidelines to protect your privacy. Your test results are only shared with you and your designated healthcare provider.

If your results are abnormal, we will promptly notify you and your doctor. Your doctor will discuss the results with you, explain their significance, and recommend any necessary follow-up care.

Yes, vaccinations are rigorously tested and proven to be very safe. Serious side effects are extremely rare. Our healthcare providers can discuss the potential benefits and risks of each vaccine with you.

If you have a mild illness, such as a cold, you can usually still get vaccinated. However, if you have a moderate to severe illness, it’s best to wait until you recover.

No, you don’t need a prescription for most routine vaccinations. However, some travel vaccinations may require a prescription.

The cost of vaccinations varies depending on the type of vaccine and your insurance coverage. We can provide you with an accurate estimate during your consultation.

The frequency of vaccination depends on the specific vaccine and your age. Some vaccines require only one dose, while others require boosters or annual shots.

Most minor surgical procedures are performed using local anesthesia to numb the area, minimizing discomfort during the procedure. You may experience some mild soreness or tenderness afterward, which can usually be managed with over-the-counter pain relievers.

Recovery time varies depending on the specific procedure and your individual healing process. Most patients can return to their normal activities within a few days to a week, although you may need to avoid strenuous activity for a longer period.

While some scarring is possible, our surgeons use minimally invasive techniques whenever possible to minimize the appearance of scars. We can also discuss scar management options with you during your consultation.

Coverage for minor surgery can vary depending on your insurance plan and the specific procedure. We recommend contacting your insurance provider to verify coverage before scheduling your surgery.

As with any medical procedure, minor surgery carries some risks, such as infection, bleeding, or allergic reactions. However, these risks are generally low. Our experienced surgeons take every precaution to ensure your safety and minimize complications.

If your wound is not healing within a reasonable time frame, shows signs of infection (redness, swelling, pus, fever), is causing significant pain, or is large or deep, it’s important to seek professional wound care.

We prioritize your comfort during wound care procedures. While some treatments may cause mild discomfort, we take steps to minimize pain and provide effective pain management options.

The frequency of appointments depends on the type and severity of your wound. We’ll create a personalized treatment plan that outlines the frequency of visits needed for optimal healing.

Many insurance plans cover wound care, especially if it’s medically necessary. We recommend checking with your insurance provider to understand your coverage details.

Your wound care specialist will provide specific instructions on bathing and showering based on your individual wound and treatment plan. In many cases, special precautions may be necessary to keep the wound clean and promote healing.

When administered by qualified medical professionals in a sterile environment, IV therapy is generally safe. Our clinic adheres to strict safety protocols and uses only the highest quality ingredients.

You may experience a slight pinch during the insertion of the IV needle, but the procedure is typically well-tolerated. Our experienced team prioritizes your comfort throughout the process.

Side effects are rare but may include minor bruising or discomfort at the IV insertion site. If you experience any concerns, our medical team is available to address them promptly.

Yes, you can eat before your IV therapy session. In fact, it’s recommended to have a light meal or snack beforehand to avoid any potential lightheadedness during the treatment.

It’s important to inform our medical team about all medications and supplements you are currently taking. They will assess any potential interactions and advise you accordingly.

We strive to arrive as quickly as possible, usually within [estimated time frame, e.g., 60-90 minutes]. Response times may vary depending on traffic conditions and the number of active calls.

If your medical needs go beyond what we can provide through our Doctor on Call service, we will work with you to coordinate a referral to the appropriate specialist or facility.

Yes, we adhere to strict patient confidentiality standards. Your medical information will be treated with the utmost privacy and security.

The cost of a visit will depend on the specific services provided. We will provide a clear estimate before the doctor arrives. We also offer transparent pricing with no hidden fees.

Please have your medical history, a list of current medications, and any relevant documents ready. Prepare a comfortable, well-lit space for the doctor to examine you.

Yes, we prioritize your safety. We partner with hospitals and clinics that adhere to stringent international standards, utilize the latest technologies, and have highly qualified medical professionals.

Medical tourism can be a great option if you’re seeking specialized treatments, cost-effective care, or a personalized medical experience combined with travel. Contact us for a consultation to discuss your individual needs and goals.

Insurance coverage varies depending on your provider and policy. We recommend contacting your insurance company to discuss coverage options for medical treatment abroad.

The first step is to reach out to us. We’ll guide you through the entire process, from choosing the right treatment and destination to arranging travel logistics and post-treatment care.

Our multilingual staff will be with you every step of the way, ensuring clear communication and eliminating language barriers.

Most tests are simple and quick. Some may involve a urine sample, swab, or blood draw, which may cause slight discomfort, but it’s usually brief.

The frequency depends on your individual risk factors. It’s generally recommended to get tested at least once a year if you’re sexually active. If you have multiple partners or engage in higher-risk activities, more frequent testing may be advised.

It varies depending on the specific test. Some results are available within minutes (rapid tests), while others may take a few days. We’ll let you know the expected timeframe for your particular tests.

Don’t worry, most STIs are easily treatable. We’ll discuss your results, provide the necessary medication or treatment, and offer guidance on how to prevent future infections.

Absolutely. We strictly adhere to patient confidentiality laws and take your privacy very seriously. Your information will not be shared with anyone without your consent.

PEP is highly effective at preventing HIV infection when started within 72 hours of exposure. Studies have shown it can reduce the risk of HIV infection by more than 80%.

PEP is a 28-day course of medication, typically taken once or twice daily.

Common side effects of PEP may include nausea, fatigue, diarrhea, and headache. These usually subside within a few days. More serious side effects are rare.

While PEP is highly effective, it’s not 100% guaranteed. It’s essential to complete the full 28-day course of medication and follow up with your doctor for testing.

If you miss a dose, take it as soon as you remember. Don’t double up on doses. Contact our clinic for further guidance.

Yes, PrEP is generally safe for most people. Some individuals may experience mild side effects like nausea or headaches, but these usually go away after a few days. Your doctor will monitor your health closely while you’re on PrEP to ensure your safety.

PrEP is most effective when taken daily. However, there’s also an “on-demand” option (2-1-1) where you take doses before and after sex. Your doctor will help you determine the best schedule for you based on your risk factors.

While PrEP significantly reduces your HIV risk, it doesn’t protect against other sexually transmitted infections (STIs). It’s still important to use condoms consistently to protect yourself and your partners.

Yes, PrEP is not meant to be taken indefinitely. If your risk factors change, you can discuss with your doctor about stopping PrEP. However, it’s important to continue taking it until your doctor advises otherwise to ensure continued protection.

If you miss a dose, take it as soon as you remember. If it’s almost time for your next dose, skip the missed dose and continue with your regular schedule. Don’t double up on doses.

Emergency care is for severe, life-threatening conditions such as chest pain, difficulty breathing, stroke symptoms, or major injuries. Urgent care is for illnesses or injuries that are not life-threatening but require prompt medical attention within 24 hours, like sprains, minor cuts, or moderate flu symptoms. Our facility is equipped to evaluate and manage a wide spectrum of both urgent and emergency conditions.

No, an appointment is not necessary for our Emergency & Urgency Care service. We operate on a walk-in basis to ensure you can receive care as soon as you need it. For a severe, life-threatening emergency, please call your local emergency number (e.g., 911 or 1669) for ambulance transport.

Wait times can vary depending on the number of patients and the severity of their conditions. We use a triage system to prioritize patients with the most critical medical needs first. Our team is committed to seeing every patient as quickly and efficiently as possible.

If possible, please bring a government-issued photo ID, your health insurance card, and a list of your current medications, known allergies, and any relevant information about your medical history.

Yes, our medical team is experienced in providing emergency and urgent care for pediatric patients. We are equipped to handle a variety of common childhood illnesses and injuries.